1. What is DealHouse and how does it prevent fraud?
   DealHouse is a trade verification platform that helps businesses check partners, structure deals clearly, and reduce fraud in cross-border trade.

2. What are DealHouse Tokens/Credits and how do they work?
   Tokens are prepaid credits (like airtime) used to access services such as verification and deal tools. You only pay when you use them.

3. How is this different from trade platforms or directories?
   Directories list contacts. DealHouse verifies partners, structures deals, and tracks progress to reduce risk.

4. Who is behind DealHouse? Is it credible?
   DealHouse is built by an experienced trade and technology team and operates as a registered platform focused on fraud reduction.

5. How does DealHouse reduce fraud?
   Through partner verification, structured deal steps, documentation clarity, and activity tracking.

6. How reliable is the verification data?
   Verification uses multiple checks and sources. Results are risk indicators, not guarantees.

7. Does verification guarantee payment or delivery?
   No. Verification reduces risk but cannot guarantee payment or delivery.

8. What happens if a verified partner defaults?
   DealHouse provides records and verification history to support follow-up or dispute handling.

9. Why use tokens instead of subscriptions?
   Many traders don’t trade monthly. Tokens let you pay only when you actually use the service.

10. How much does one token cost?
    Token pricing depends on the service and rollout phase. Pilot users receive free or discounted tokens.

11. What can I use tokens for?
    Partner verification, deal structuring tools, lead access, and selected trade insights.

12. Are tokens refundable if a deal fails?
    No. Tokens pay for the service used (e.g. verification), not the deal outcome.

13. How many tokens are needed per verification or contract?
    This depends on the service type. Exact token usage is shown before you confirm any action.

14. Can I create legally binding contracts on the platform?
    DealHouse supports structured deal documents. Legal enforceability depends on jurisdiction and local law.

15. How is my data protected?
    Data is collected only for trade facilitation, handled securely, and not sold.

16. How do I qualify for free tokens?
    Complete the survey and meet pilot criteria. Slots are limited.

17. Do free tokens expire?
    Pilot tokens usually have a validity period, which is shared when issued.

18. Is my financial or trade data shared with third parties?
    No, unless required for a service you explicitly request or by law.

19. Is training provided?
    Yes. Pilot users receive onboarding guidance and support.

20. Where is the platform hosted?
    DealHouse is hosted on secure, cloud-based infrastructure.

21. What if my trade partner is not on the platform?
    You can invite them, or request a verification check where possible.

22. Can I invite my partners to join?
    Yes. You can invite buyers, suppliers, or agents directly.

23. Who is DealHouse best suited for?
    SMEs, exporters, importers, agents, and trade service providers.

24. What parameters are used for verification?
    Business registration checks, operational signals, documentation review, and reputational indicators where available.

25. If you take no commissions, how do you earn?
    Through pay-as-you-go tokens for verification and trade services, not subscriptions.

26. Does DealHouse integrate with Zoho or Salesforce?
    Currently web-based. Zoho CRM and Salesforce extensions are in development.

27. How many verified traders are on the platform?
    Numbers change during the pilot. Early users are verified progressively.

28. If a verified partner commits fraud, what is DealHouse’s liability?
    DealHouse provides verification data and records but is not a party to the trade.

29. How is verification data kept up to date?
    Checks are time-stamped and refreshed where needed. Old data is clearly marked.

30.  Can tokens be transferred to another business?
    Tokens are linked to the account and are generally non-transferable.

31.  Do free tokens expire or can I use them anytime?
    Free pilot tokens usually have an expiry date communicated upfront.

32. How do you verify partners in low-transparency countries?
    By combining available records, document checks, operational proof, and risk indicators.

33.  Can I speak to someone before committing?
    Yes. Support and onboarding calls are available during the pilot.

34.  What happens after I complete the survey?
    You’ll be reviewed for pilot access and contacted if selected.

35. How to respond to a rude client?

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